Privacy Policy

At Viral Get, we take very seriously your data protection and we are committed with their privacy. This explains how we manage and store the data we obtain from users. In this document you will also find how you can exercise your privacy rights. You can always reach out to us directly by emailing legal@viralget.com.ng with any issues or questions regarding your data and how we use them.

What data do we store and why? Viral Get stores the minimum data necessary in order for its users and clients to use the platform and analyze terms on Twitter or Instagram. We gather the following data of the free users that login Viral Get:

User’s Twitter Name Name that user has given to Twitter Number of followers of the user in the moment he does login Location the user has given in Twitter User’s Twitter token Email associates with the Twitter accounts Date of his last report Reports generated in the platform Profile picture of the user Cookie of the browser All these data are gathered through Twitter’s API. The login in Viral Get with Twitter’s API is mandatory to be able to create reports. This is because Twitter Inc. obliges to access to public data (tweets that go inside the report) through a Twitter account. By logging in, the user accepts this Privacy Policy. At Viral Get we use the user’s account for that purpose. For upgrade from the free plan, users need to provide us the following data:

Company’s name Name Role Address Phone Number City ZIP code Country Campaign Objective This second round of data is not mandatory to create reports in the platform, but this gives users the chance that enables not to give them again when they want to purchase something in future.

From the clients, we gather the following data:

User’s Twitter Name Name that user has given to Twitter Number of followers of the user in the moment he does login Location the user has given in Twitter First login date User’s Twitter token Date of his last report Reports generated in the platform Profile picture of the user Company’s name Name Role Address Phone Number City ZIP code Country Campaign Objective Cookie of the browser These data are necessary to generate the reports and the invoices of the purchases.

On the payment methods, Viral Get does not store any data (credit cards, PayPal accounts, etc.). This function is delegated in the payment platform. This platform keeps those data secure.

Viral Get access these data’s through Twitter’s API to public data (those data visible to any kind of user) of each tweet and user who has tweeted with the term analyzed in the report. The data gathered and analyzed by Tweet Binder are the ones obtained through the API and that can be found here: https://developer.twitter.com/en/docs/tweets/data-dictionary/overview/tweet-object.

All the information gathered about a tweet is necessary to create the well-known Viral Get reports. These reports analyze the impact and reach of a hashtag, keyword and engagement rate of accounts on Twitter.

Viral Get obtains Twitter’s public data through two different APIs: Public API: for free users Power Track API: for paid users The professional API, Power Track, analyzes information with a greater date range but within a limit of 500 tweets

Web browser cookies Viral Get may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly.

Security Keeping users’ and clients’ data safe is vital to us and we make an effort in order for them to be protected. That is why we have implemented technical and organizational measures to keep them safe. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

How we use collected information Viral Get collects and uses user’s personal information for the following purposes: To improve customer service, Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience, we may use information in the aggregate to understand how our users as a group use the services and resources provided on our Site. To improve our site, we may use feedback you provide to improve our products and services. To process payments, we may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To run a promotion, contest, survey or other Site feature To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails, we may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our Site. In some cases, we could use the user’s Twitter token to complete some info of a report such us number of Retweets, profile picture, etc. Any person or any client can write to Tweet Binder asking to not receive any email about the company. Users receive an email whenever their plan is automatically renewed same as when someone purchases a product from the website. This email has only informative value. Viral Get will never ask you to give any sensible information such as family related, racial or any other personal data. The company will never do so. Our focus is only for users to have a great experience. Through the browser’s cookie and the platform Google Analytics we measure the visits and user’s behavior. This info is anonymous. This cookies policy is accepted in the platform.

Data protection rights At any moment, users and clients can ask Viral Get to: Totally or partially erase his data Say which data the company has about the user

Who does Viral Get share its users’ and clients’ data with? With no one. Tweet Binder does not share with any institution, company, organization or particular its users’ data.

Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Returns and Refunds Policy We do not issue refunds for digital products once the order is confirmed and the plan or report is purchased. We recommend contacting us for assistance if you experience any issues receiving or downloading our products. We will help you along the process. If you have any questions about our Returns and Refunds Policy, please contact us: legal@viraget.com.ng

Changes to this privacy policy Viral Get has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Viral Get You have several ways of contacting Viral Get:

Phone: +234 803 864 8457 Address: 168c, Ekoro Road, Opp. Foursquare Gospel Church, Abule-Egba Lagos State, Nigeria Email: legal@viralget.com.ng This document was last updated on May 02, 2019

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